Support

Get in touch

What to include in your message

The more of this you send us up front, the faster we can fix your problem:

• the name of the game and its version, shown on the Settings screen;
• your device model and Android version;
• a description of what happened, and what you expected instead;
• the steps to reproduce it, if you can repeat it;
• a screenshot or screen recording, if the problem is visual;
• your player or installation ID from the Settings screen — this is how we find your data.

Purchases and refunds

All purchases in our games are processed by Google Play, not by us. That means:

• For a refund, request it through Google Play first — open play.google.com/store/account/orderhistory, find the order and choose Request a refund. Google handles these fastest.
• If you paid but did not receive your items, email us with your Google Play order number (it starts with GPA.) and we will restore them.
• If Google declines and you believe that is wrong, write to us with the order number and we will review it ourselves.

Consumer rights that apply in your country, including EU and UK withdrawal rights, always apply regardless of the above.

Data deletion requests

You can ask us to delete the data we hold about you at any time, free of charge. This applies both to our games and to conversations with our chatbot on Messenger, Instagram and WhatsApp.

Full instructions, including what to include so we can find your records and what we are legally required to keep, are on the data deletion page.

The short version: if you messaged our chatbot, reply DELETE in the same conversation. If you use one of our games, email privacy@meanwhilexgames.com with your player ID from the Settings screen. Either way we finish within 30 days.

More information

Our Privacy Policy explains in full what we collect and why, and our Terms of Service set out the rules for using our games.