Data deletion request
Free of charge. Completed within 30 days.
You can ask us to delete the data we hold about you at any time. There is no charge and you do not need to give a reason.
How you identify yourself depends on how you reached us, because that is what lets us find your records. Pick the section that applies to you.
If you messaged us on Messenger, Instagram or WhatsApp
The quickest way
Reply DELETE in the same conversation. This is the simplest route, because the message itself proves the request comes from that account. We confirm in the chat and delete the conversation and everything linked to it.
By email
Write to privacy@meanwhilexgames.com with the subject line “Data deletion request” and tell us which platform you wrote from, plus the detail that identifies you there:
| Platform | What to include |
|---|---|
| The phone number you messaged us from, in international format | |
| Your Instagram username | |
| Facebook Messenger | The profile name you messaged us with |
We need one of these to locate your conversation. Without it there is nothing linking you to any record we hold, which is itself a privacy protection.
If you use one of our games
Email privacy@meanwhilexgames.com with the subject line “Data deletion request”, naming the game and including your player or installation ID, which you will find on the game’s Settings screen.
What happens next
- We confirm we have received your request within 5 business days.
- We locate your records and delete them within 30 days.
- We confirm once the deletion is done.
What gets deleted
- your conversation history with our chatbot, including message content and attachments;
- the platform identifier we hold for you — phone number, username or profile ID;
- your in-game progress, profile and settings held on our servers;
- analytics and diagnostic records linked to your installation identifier;
- your support correspondence, once the request is resolved.
What we have to keep
- Purchase and tax records, which Ukrainian accounting and tax law requires us to retain. These are kept separately and are not used to profile you.
- Records of fraud or abuse, where retention is necessary to protect other people and our service.
Deleting the chat on your phone is not the same as deleting our copy. Removing a conversation from your device, or uninstalling a game, clears it on your side only. It does not delete what we or our providers already hold. Use the request above for that.
Related
Our Privacy Policy explains in full what we collect and why. For anything else, Support is the place to start.